There have been some technical difficulties with the blog and the app used to update it. Sadly some posts were deleted, including the one that was supposed to post today. A message then pops up asking for input on user experience for the application. That was funny in its timing.
You and I choose how we react in situations. As we read Proverbs 15:1, two choices are given to us. We can blow up the situation, or we can resole the situation. The choice we make is critical to how things will play out. Blowing up the situation may feel great, but it won't resolve the situation. Speaking softly allows us to attack the problem and not the person/company. It's a win-win.
The assumption in the verse is that we engage. Too often people run from awkwardness. Running doesn't solve anything. The write assumes the person will engage the situation and gives the options in how to make that engagement happen. Communication is a choice and we are better off when we make that choice.
True winning is building another person up. A legacy of doing that is far more valuable than just making a point. When we build others up we are making a difference. The verse can be put another away: You can choose to help or be a jerk. And even when we say we do not care, we overstate the not. We really do care and are frustrated.
If you look at the trajectory of your interactions with people and you see yourself being a jerk more than being helpful, practice. Role play with the mirror or a trusted friend. The beauty of a walk with Jesus is you can change. You have the ability to make better choices. You can choose to be a winner and build people up. This may not change over night, but it's a challenge worth fighting... Now to deal with support...